Remote work is challenging. People working remotely need perfect communication skills and discipline because no one is watching over their shoulder. However, the real struggle starts when we try to combine office and remote employees. What problems are we going to face and how can we improve the situation?
I was tired of working in an office, so switching to a remote job was a big relief to me. However, I still had to cooperate with people sitting in an office and it turned out to be quite a challenge for all of us. Luckily, with some understanding from everyone in the team, things improved quickly.
Let others know where and who you are
Your coworkers should know if you’re available or not. Set a status which says “In the office” or “Working remotely 9-5”. Use “Away” when you have a break and “Do not disturb” when you need some peace.
At some point, my organization forced everyone to set their photos as profile pictures on Slack. All the funny cats as avatars are now gone. It’s a good way to integrate people, especially when remote guys visit the office from time to time.
Improve conference calls between office and remote people
We often have calls where one group of people is sitting at the office and another group is connecting remotely. The biggest challenge is to create equal participation opportunities for everyone in the team.
Both office and remote people must have a good connection and a good microphone, so everyone can understand what other people are saying. Remote folks usually have headsets; please check their sound quality upfront! If they sound like an old telephone, buy something better.
The office group can have a shared microphone on the table. You can find some good products with an omnidirectional mic and an integrated speaker for around $100. Quality matters even more because people are going to sit in some distance from the microphone, so remote guys will hear more room reflections. Sit around the microphone in an equal distance, so everyone can be heard equally loud.
When the office team joins a meeting, they share one user account. Remote people do not know who exactly is present in the room. The solution is simple: turn the camera on! The best solution is to have an external camera with an overall view of the conference room. If you don’t have it, just rotate a laptop whenever someone else is starting to speak.
Any new people should introduce themselves, like “Hi, I’m Mark, I’m resposible for X and I joined the meeting because …”
It’s good to know who’s sitting with us and why, and it’s nice to see people smiling, so remote people can launch their cameras too.
Share anything valuable hanging on the office walls
Sometimes people at the office find it convenient to draw something on the wall, or stick some cards here and there. Remote workers do not see these walls. You need to at least share a picture of any diagrams you made on that wall. Make sure remote folks are somehow able to contribute to those drawings.
The same goes with any printed announcements, like “Hey, we’re having a party tomorrow”. Of course if remote people can relate to them. You don’t have to share information about a broken coffee machine, for instance.
Meet in person from time to time
You should meet and have some fun together. The team’s mood is much better when you share memories from trips and parties. An organization can facilitate this by organizing different events, like trainings, conferences, lightning talks, etc. Of course you can also have your own initiatives, even just having pizza and beer.
Mixing office and remote workers can bring a lot of fun. It increases diversity because a company does not limit itself to hiring only the people preferring a specific location for work. However, it takes some practice to do it right and get rid of any communication obstacles.